Arabic Speaker – Manager Job UAE

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Arabic Speaker – Manager Job UAE.

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1- Arabic Speaker – Manager
Full Time
Dubai, United Arab Emirates
Last Date of apply : 03-Dec-2022

About Role

The Continuous Improvement Manager (Arabic Speaker) is responsible to Drive and facilitate the achievement of service excellence via the adoption of best demonstrated practices through improvement programmed.

What you’ll be doing:

  • Work closely with the Customer Experience teams of the brand to support the strategy to implement the Group driven projects and initiatives and identify areas or processes for service improvement and recommend specific process related improvement actions.
  • Collaborate with brand/ops/tech team to enhance existing processes and deploy NPS, CSAT, Mystery Shopper program to drive Service Excellence based on independent assessments of service quality and benchmark against competitor.
  • • Ensure the analysis of service failures and complaints are carried out to surface trends in service gaps and process weaknesses in the operations, logistics or other interfacing functional departments (e.g. IT, Marketing, CRM, Loyalty, technology, etc.) that may impact service excellence.

Job Requirement:

  • Work closely with other internal departments to ensure issues affecting customer orders or returns are resolved and enable seamless shopping experience.
  • Stakeholder management and ability to support and influence senior management
  • Great communication skills.
  • Experienced in applying design thinking, 6 sigmas.
  • Track record of successful delivery of process improvement projects.

Job Summary(Chalhoub Group)

Job TitleArabic Speaker – Manager
CompanyChalhoub Group
Job LocationDubai , United Arab Emirates
Employment TypeFull Time
Official Webiste Link
Last date to applyDec-03-2022

About Company (Chalhoub Group)

We are Chalhoub Group, a leading partner for luxury across the Middle East for over 60 years. By blending our Middle East expertise, deep understanding of the local customer and intimate knowledge of luxury, we’re dedicated to making every customer experience unforgettable. Join us to turn aspirations into reality.

Arabic Speaker - Manager Job in Dubai - United Arab Emirates
Arabic Speaker – Manager Job in Dubai – United Arab Emirates

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