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Amazon.com, Inc. is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It has been referred to as “one of the most influential economic and cultural forces in the world”, and is one of the world’s most valuable brands….Bilingual Specialist – Italian Job at USA| Amazon June 2022.
The Escalation Specialist will work directly with customers, law enforcement, delivery associates, and operations to navigate and triage security and operational risks, while providing critical incident and workplace violence triage, coordination, and facilitation.
1- Bilingual Specialist – Italian
AZ, Goodyear, USA
A- Provide support to delivery associates on-road, and customers receiving shipments or services from Amazon, by researching and troubleshooting with internal tools.
B- Triage and prioritize incoming incidents and collaborate with crisis management leadership.
C- Write clear and concise reports in a timely manner which in turn will be escalated to senior leadership and stakeholders.
D- Manage phone communications and facilitate the flow of information between various internal and external customers (Delivery Associates/Delivery Service Providers/Operations Managers/Customer Service Associates/Amazon Customers).
A- Conversational level fluency in Italian.
B- 3+ months of customer service experience, to include answering multiple phone lines and ticket related communication in a Command Center work environment.
C- Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.
D- 1+ years of effective computer skills as needed for work (e.g., Data Entry, MS Office Suite and programs to include Word, Excel, and Outlook) including the ability to type a minimum of 35 words per minute with high accuracy.
For more details, please scroll down & see the details.
Last Date to Apply: Jul-11-2022
Amazon – United States of America
|Job Title||Bilingual Specialist – Italian Job at USA| Amazon June 2022|
|Job Location||AZ, Goodyear, USA|
|Employment Type||Full Time|
|Last date to apply||11/07/2022|
Click the below apply link & start your application.
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